Mr. Drew Harris:

I think there is an element of both. When a new system is introduced, I think there is an element of misunderstanding on the part of members of what they are expected to do when a matter is returned to them. In addition, there was insufficient briefing or training following the new system being introduced. That said, I apologise for the organisational failings but in 95% to 96% of cases we do get this correct. That would suggest many of the members knew that when they received this, they had to prepare a file and submit it for prosecution. There is an element of individual accountability, while at the same time I would not wish to shirk from what I see an organisational systems failure as well.