Mr. Drew Harris:

Within the limits of human frailty, this problem has been solved. In 2018, a total of 17 cases out of some 1,600 were not appropriately progressed, and those will be dealt with. Within this, we have a systems failure that was repaired by PULSE, but we also have an issue of individual accountability. There is always an element of individual accountability in terms of the actions of members and how they perform their duty.