Mr. John Twomey:

We have and we have a number of processes in place where we try to deal with that. The first step is that a letter is written to an individual victim of the crime. This will give the person the PULSE incident number and the investigating member. Various letters will issue periodically along the process as it evolves, including if a person is brought to court and other issues. Earlier I referred to the victim service office, which is available at every division. An individual liaison officer is also appointed specifically for the more serious crimes. We try to have an escalation process to deal with the crime. The more serious the crime the more specific the response to it.

We watch this issue closely. We take a specific interest in the quarterly public attitude survey. We constantly look to improve the service. The issue of victims was discussed at the most recent senior leadership team meeting and looked at a specific action on the information provided to victims of crime, and the timing of that information. This is on our agenda all the time and is something we look to continually improve. We have seen some considerable improvements over the last years.