Mr. Paul Cleary:

When the JLO diversion referral system started in 2010 it went from a paper-based system to a PULSE-based, electronic system. In the early days there probably was a lack of awareness because there was little training provided, but over time one sees that awareness growing of the requirements that are needed to make that referral. Once the level is reached, people become aware over time as to what is required of them. That is one of the reasons the level has dropped.