Ms Loretta Lambkin:

Plean-IT is the name of our ICT strategy and I have spoken to the committee previously about the project. It is a multi-year project that was started in 2014. It is being implemented in a number of phases. We are finished phases one and two now. These involved the implementation of a new case management system for the organisation and a Geographic Information System, GIS, which required a complete overhaul of processes and systems within the organisation. We are through that now and we launched the system live in October 2017. Every new case that came into the building went onto that system from that point. At this stage, we have the large majority of all cases on that system. What happens next is that the online service will be built on top of the case management system. As with any of these types of projects, it is taking longer than we expected. We are just completing the final phases of procurement for programme management services so that we can start work during 2019 on the online element, that is, the website and the portal. These are the important parts for our customers in terms of being able to submit appeals and applications online and to be able to make payments electronically. We are just scoping that out and we hope to be well on our way to progressing delivery of that before the end of the year.