Mr. Liam O'Reilly:

There were various issues identified with the IT processes that were in place around the management of things like backups and system governance, and there were significant issues identified around some of the business processes with respect to the systems. The system was designed and implemented at a point in time with the volume of students in 1998 in mind. The university has grown significantly in student volume and numbers. Over that period there was, in my view and as was identified in the report, a significant under-investment in the mechanisms and resources required to sustain the system in terms of resources that use the system in the registry, that administer and run the business process side of things, the management of the data and the IT management and resources required to support it. That broadly covers it. I can attempt to go into more detail but they are broadly the issues. Since that report has issued significant actions have been taken to deal with aspects of the data issues and the specific focus on the process of active students to ensure integrity.