Professor Desmond Fitzgerald:

When I entered the university, one of the first things I did a few days after arriving was to meet with the head of IT to ask about our IT systems and information systems. This involved a special Deloitte report out of the two reports - there was no other report. He made me aware that a report had been produced that was critical of the systems. At that point, we put an additional amount into IT spending - about €2 million in the first year. We did that by stopping some other capital projects that were being planned. We then went out to tender to bring in a group of experts on our system. The initial tender, which was run before I got there, had failed but this tender managed to get a group called Clarion to come in and start looking at the systems.