Mr. Gerry Harrahill:

The one comment that I would make is that the marketplace at present seems to operate efficiently in that people who do a good job are in business and people who do not get uncovered fairly quickly. I have said as part of these seminars that one needs to ensure that the terms and conditions of the contract for whatever commercial arrangement one makes with a customs agent or broker are clear about the service that he or she will deliver but, more particularly, whether that service is contingent on anything that the business person needs to provide to the customs agent or broker, and it comes back to the question of the information. That is most important. Certainly, from my experience, the market tends to weed out the problem cases.