Mr. Cormac Ryan:

One of the really important protections that all customers have under the CCMA is the right to meet somebody in person if they want to do so. We have a field team that can move around the country. We can make that team available. Earlier in the meeting, Deputy Burton described a case involving someone who is vulnerable. There are things we can do in such circumstances if we think it will not cause more distress. If we think that arranging a house visit would be helpful to the customer and would be constructive, we can arrange that.