John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

What sort of contact details will Pepper give to those customers for their new engagement with Pepper? Will they have to contact a call centre? Will someone be directly employed by Pepper to engage with them? Will named individuals be acting as loan managers? Customers want to be able to call and ask for John or Mary. They want to be able to deal with the same person on a regular basis.