Oireachtas Joint and Select Committees

Thursday, 6 December 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Sale of Permanent TSB Mortgage Loans: Discussion

2:00 pm

Mr. Cormac Ryan:

As I said at the beginning, and I am trying to be as open and transparent as possible, there is a mechanism for debt forgiveness under this arrangement in some exceptional circumstances. To be clear, Pepper as a servicer is no different from the other banks. When we look at these arrangements we look at a customer and at the sums due on that mortgage. We try to navigate an approach, within the codes and within the customer's contract, to find a way to repay the mortgage over a period of time. We have many different solutions and strategies to do that. We are effectively in business to work with customers, understand their individual circumstances, and try to find a solution for them. As I said, in the past six years we have found 4,000 solutions for 4,000 customers. That is average of 65 a month. We work really hard at that.

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