Mr. Cormac Ryan:

We would look at each of the cases on its merits. Let us say, for example, that we are dealing with a case 12 months from now. We would sit down with the customer to look at the situation. We would go through the assessment I referred to earlier and we would look at the customer's current state of indebtedness. This is not just the mortgage; it also looks at any other unsecured lending arrangements in place. We try to see what is the person's overall financial situation, the household financial situation and if there are any dependants or other outgoings that we need to be aware of. All of the detail on the pieces of information that we need to gather is included in the code of conduct on mortgage arrears. We try to get the full picture. We will take an assessment to see if anything has changed positively or negatively in the arrangement or if things have stayed the same. I repeat what I said earlier; if a customer's circumstances have changed - and some will have changed materially - we think it is the right thing to have a grown up conversation to tell the customer that now might be a great opportunity to make a change to this and reduce the debt overhang, especially if the loan has a lot of time to run.