Oireachtas Joint and Select Committees

Thursday, 6 December 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Sale of Permanent TSB Mortgage Loans: Discussion

2:00 pm

Mr. Cormac Ryan:

Yes but remember that we are in this interim period for six months. Post six months there is a very regulated process in how loans transfer across. We had some discussion on that. Part of this process is that customers will get a goodbye letter from Permanent TSB and a hello letter from Pepper. They will not get a letter out of the blue that says Pepper would like to speak to them. The chain of communications will be "Hello, we are Pepper and we have now taken on your mortgage". That will be a standalone letter and communication to introduce ourselves.

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