Niall Collins (Limerick County, Fianna Fail) | Oireachtas source

I thank the witnesses for appearing before us this morning. I apologise for missing the very start of the meeting. I echo the Chairman's comments. I experienced issues similar to other public representatives involving people who have difficulty accessing our public services because there is a push all the time to push people on to online platforms and to get them to speak to the electronic voice at the end of the phone.

It is very frustrating for some people. The witnesses are right in what they have said and Deputy Maureen O'Sullivan alluded to it also. It is something we must highlight to ensure proper provision is made for people who have for all sorts of challenges in accessing their public services because of that.

I have high-level question for each of the witnesses. How do they find coping with the demand for their services? Are their organisations properly resourced and can they manage the workload efficiently.