Dr. Colm Henry:

This framework applies to all care delivery organisations and forms part of their performance management. The Royal College of Surgeons in Ireland, RCSI, hospitals, for example, examines all incidents reported and it feeds into their own quality performance. It does not just publish the incidence of complaints, since most pertained at a lower level to falls, though I am not taking away from the seriousness of it, right up to more serious incidents, but hospital groups and CHOs deal with these by recording them through the national incident management system, NIMS, hosted by the SCA. The reports go through to hospital boards and group executives.