Paul Gavan (Sinn Fein) | Oireachtas source

I appreciate the witnesses have had many questions to answer but I still do not understand why the statement says that since mid-2016, applicants to Caranua whose applications are not approved are notified in writing of their right to appeal and how to go about this, when the appeals officer himself, in the report published just one month ago, says "we continue to experience cases on this issue". There is a fairly fundamental difference from the appeals officer. I would like clarification on that.

Mr. Costello spoke about customer service and the passion of the CEO but it was the CEO who ran the applicant from the building three weeks ago. I am saying this because there is a huge contradiction here, which is why all of us are asking for an investigation.