Robbie Gallagher (Fianna Fail) | Oireachtas source

To avoid repetition, I will confine my contribution to questions. On issues with governance and management, from reading the board's minutes it appears to focus more on governance than trying to improve the services. Will Mr. Costello comment on that? How does the Department ensure the Caranua board achieves the correct balance between governance and the fund's objectives? On the face of it, based on the minutes and discussions with survivors, the board does not appear to consider greatly the needs of survivors. Does it work effectively? How did the Department react to the concerns raised by two survivors who resigned from the board earlier this year over treatment by the other, non-survivor board?

There has been much negative feedback on Caranua's treatment of survivors. How did the Department react to those reports? What steps were taken to improve the service delivery? Caranua published a report on feedback earlier this year which claimed that 90% of the feedback was positive. Judging by recent Dáil debates and comments in this room, one would have to question that claim.

Will the Department comment on findings of an independent survey carried out in 2017 which showed a different picture? Some 68% of survivors rated their experience with an adviser as either terrible or bad, some 61% rated their experience as extremely negative, while 21% rated their experience as negative. Will the Department comment on those results from an independent survey?