Paul Gavan (Sinn Fein) | Oireachtas source

I accept that. Many applicants to the fund will not have read the Act or the appeals officer's report. They will not know, therefore, that their application was denied unfairly. How does the Department ensure that survivors who are illiterate, who have only limited literacy or who are in institutional care receive the service to which they are entitled, given these breaches which have been ongoing for four years?

I am conscious there have been many questions. I thank the witnesses for their patience and I will finish with this. We understand a request was made to Caranua and the appeals officer for information to be made available to applicants of agencies that may be able to help them, such as Free Legal Advice Centres, Citizens Information or One in Four. It appears, however, that Caranua refused to do this, which is shocking. What is the Department's view of Caranua's refusal to make that information available?