Mr. Niall Cody:

We have tried to increase the resources in LCD, corporate division, HWI and the second tier from about 400 to some 700. It is an ongoing process and we have a lot of work to do on it. We changed the case base over the October bank holiday weekend and we are now engaged in a massive communication exercise with staff across the organisation. There has been a great level of co-operation from staff and I cannot get over how Revenue staff respond so positively and proactively at such times. The trade unions come in to me to talk about what is happening and they want certainty because change can be a big challenge for people. We have a lot of really good people based around the country and our case base is not in the same places. We have set up an LCD corporate branch in Galway and we always had a bit of LCD in Cork and Limerick. We have a HWI team outside Dublin and I would like at least one third of the resources for LCD, corporate and HWI to be outside Dublin.