Ms Vickie Kirkpatrick:

One would be easy access for parents. Families and children need to be put first and their voice needs to be heard in terms of what makes sense for them. We heard repeatedly from people that they do not know where to go when something is going wrong with their child. In terms of the public health nurse and having that first point of contact, that should be the easiest, simplest and most direct way of proceeding. By the time I have met parents in my day job, they have navigated a daunting labyrinth. As a clinician, I then have to peel away all those walls to work with them because they are so hardened by the journey to get that far. It should not be that hard.

The second most important issue is the focus the Disability Act places on developing people's strengths and playing to their ability. As clinicians, there is a culture there - somebody used the word "culture" earlier - but it needs to be celebrated and watered, so to speak. It needs support and structure to facilitate the bringing on of people's strengths. That requires a multidisciplinary approach based on evidence and centred on the family and the children. It is hard to mention only two key issues. I could mention more.