Mr. Maurice Buckley:

As I mentioned in my opening statement, it is about staff and business processes. I have put the emphasis on business processes. They have to work right and do. Let us look at the evidence. The staff are now in the building. All four Departments are reporting that it is effective and that they are seeing improvements in the climate in which they can do their business. They believe that, in time, they will see definite benefits in productivity and efficiency. It takes time in both the private sector and the public sector. My background is in the private sector. I have made several moves and they are planned several years ahead. The technology and processes have to be put in place. I am not saying staff are not important, but they are part of it. A body like a Department is nothing else but the staff in it. They are the people who are writing the policies. However, the business process has to work. Some are paper-based but will be IT-based. Teamwork, collegiality, the use of meeting rooms and the way we interact with visitors are different in a different environment. It takes a little time. There was engagement over two years, but it could only become intense once we had clear visibility of the type of building into which we were moving. We have put steps in place to assist our clients and ourselves in managing it and in order that we can tackle these issues more quickly, but it is always going to take some time. The 18 months it took in this case was not a bad result.