Oireachtas Joint and Select Committees

Thursday, 11 October 2018

Joint Oireachtas Committee on Communications, Climate Action and Environment

Broadband Service Provision: Discussion (Resumed)

2:00 pm

Mr. Jeremy Godfrey:

As I said, the level of investment in mobile broadband is cyclical. There was a large investment when 4G was being rolled out first. There is continuing investment to improve the quality of 4G by operators. We are concerned about the mobile broadband customer experience. I think we have discussed this matter with the committee most times we have been before it recently. We have done a number of things to improve the mobile broadband customer experience. There are some things users could do to help themselves. We have been testing handsets in order that users in marginal coverage areas who experience a poor service can identify whether they might be able to improve their experience with a better handset. We have liberalised the use of mobile phone repeaters in order that people can have better coverage and a better service inside their own homes. Towards the end of the year we will produce a coverage map. It will be the first time there will have been authoritative independent information on how people can expect different networks to perform in different locations. These things can all help the mobile broadband customer experience. In the longer term, towards the beginning of 2020, we will assign further spectrum. I know that coverage obligations will be front and centre of our consideration of how to run the assigning process.

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