Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

We discussed the culture of the banks and how to change it. For many people, including me, this sums up the banks' culture. People who made genuine efforts to catch up on their arrears six months ago may now be caught in this loophole and have had their loans deemed non-performing, and their banks have just tossed them over to a vulture. Do the witnesses not see the question of fairness in this? According to the Central Bank's report, the banks need to consider what the customer wants and needs instead of considering their own objectives first before conducting a customer impact analysis. Surely to God what is happening at the minute is the best proof that the culture of the banks is as bad as it was. While I disagree with the sale of any of these loans to vultures, in this context I am specifically focusing on those individuals who are no longer in arrears and whose loans are being sold to Start Mortgages or other firms.