Rose Conway Walsh (Sinn Fein) | Oireachtas source

I thank the Cathaoirleach.

They talk of "insufficient attention paid to consumer interests". The language in it feeds into the culture of protecting the institution. I understand that the Central Bank does not have a direct line of responsibility for changing the culture within the banking system but I would have liked to have seen much plainer language in this. The report almost smacks to me of when one reads an academic book on change management and cultural behaviour within any organisation. I ask the Governor how many customer interviews were conducted in doing this report?