Professor Philip Lane:

It is part of our inspections regime. Inspectors go into the banks to follow up on all kinds of issues. We check that banks are following through on what we require of them through a range of interventions. We have a large staff of supervisors who are there to engage with individual banks. An inspector might go into a bank and find something by conducting a check. On other occasions, the inspector might have some information which has come via an Oireachtas Member or some other channel. I want to emphasise that when a customer communicates with the Central Bank with something specific, we follow up and make inquiries. For that reason, I would take a dim view of any bank which essentially misleads customers in its communications.