Professor Philip Lane:

Some 93% of the overall has been paid out. A few thousand have not been dealt with yet. There are two scenarios. Either this case is one of the few thousand we know about and which are in the final process of verification, or the person has questions about his or her mortgage which are deemed to be outside the examination. I wonder if some of the non-communication relates to people whom the banks have decided are not part of the group that requires redress and compensation.