Ms Derville Rowland:

If the Senator has information about where that is happening, I would be happy to receive it. We act on all types of information. Our clear expectation has been communicated to each lender in terms of having information available for their customers. We have been in contact with the ombudsman to make the process of accessing information for customers clear. If the Senator has a particular, specific instance where that is not working, we would welcome that information. We have been acting on information like that. Information for customers is to be made available through each specific lender. The Central Bank would not be able to advise on an individual, case-by-case basis.