Oireachtas Joint and Select Committees
Thursday, 4 October 2018
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland
9:30 am
Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source
I appreciate that. A number of appeals are going through the Financial Services Ombudsman, FSO, and court cases are being taken against the institutions to ensure customers are adequately compensated and redressed. Does the Central Bank have an indication of the numbers of people who have made appeals to the FSO, having exhausted the internal and independent mechanisms, and the numbers who have taken cases? If the Financial Services Ombudsman or the courts find in favour of the customer and decides they were entitled to additional compensation, will the Central Bank ensure that the banks review the entire cohort, those individuals with a similar experience, to look at the appropriate compensation?
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