Catherine Martin (Dublin Rathdown, Green Party) | Oireachtas source

I appreciate Mr. Kent saying he has regrets in respect of the call centre and that he will try to do better next year but what is being put in place to make sure it is better? If Bus Éireann took on 15 extra people and it was 1,200 calls a day or an extra 35,000 calls, is there an official review stating the demand in August 2018 and that 100 extra people will be needed next year? Who makes that call? When will the decision be made? I presume it is in the coming months.