Mr. David Costello:

There is also a lead-in time when we get new staff, particularly at case processor level. We cannot just let them loose on files immediately. The UNHCR, along with my trainers, provides a week-long training course on international refugee law protection. They then have to be mentored by another case worker over a number of months. The work is so complex it can take two to three months before someone is capable of being let loose on their own, although some people get to that point quicker than others. It is about recruitment and quality training but also recognising that output will not increase overnight when we get new people because there is a lead-in time for them to become familiar with the job.