Clare Daly (Dublin Fingal, Independent) | Oireachtas source

I do not mean them. I am referring to any INIS employee no matter where he or she is based who is deemed to be obstructive to applicants or where there is a sense that he or she is overly zealous in his or her refusals. What about instances where officers are obtuse in their dealings, which causes severe and unnecessary hardship for a family? How are they monitored?