Oireachtas Joint and Select Committees
Tuesday, 10 July 2018
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Matters Relating to the Banking Sector: KBC Bank
2:00 pm
Mr. Wim Verbraeken:
As we clarified in our appearance before the committee in February of this year, we closed off all discussions with the Central Bank on cohorts, on groupings, of customers who went through a similar customer journey. Since February, there has not been any change in that position. We believe that all major cohorts of customers that had been impacted as a group have been identified. As I said in my statement, we continue to work on quality assurance and to do a level of sampling to validate our methodology. We also have the appeals process and a complaints process. There are cases that could emanate from that process.
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