Oireachtas Joint and Select Committees

Thursday, 5 July 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Bank of Ireland

9:30 am

Ms Francesca McDonagh:

I thank the Deputy. I answered the Chairman's question on the same topic. I will repeat the point. We have been very dedicated to ensuring that all customers negatively impacted by the tracker mortgage issue have received offers of redress and compensation. We have looked at all cohorts and the Deputy will note from my last appearance here we have included additional customers. We have identified a total of 9,345 customers. We do not believe there are any outstanding customer groups impacted. Further Central Bank of Ireland work is ongoing. The examination will not be complete until that concludes. There is no ongoing discussion between Bank of Ireland and the Central Bank on a disputed or disagreed cohort. We await the conclusions of the Central Bank's work but we do not believe we have not appropriately captured or identified any other groups of customers.

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