John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

The message Ms McDonagh gives about how her bank treats customers and their importance does not carry through to the bank's legal representatives in the courts who show ruthlessness and an uncaring attitude to the bank's customers.

I suggest there is a need to review some of the cases that are before the courts because this issue is throwing good money after bad and damaging people's lives. I use those words carefully but I believe in them. There is a ruthlessness and an uncaring attitude on their part because they have legal protection stacked up on their side. This is funded by Bank of Ireland and I believe this is not doing the bank a service. I ask the witnesses to review these cases and will give the details to them immediately after the meeting.