Kieran O'Donnell (Fine Gael) | Oireachtas source

I welcome Ms McDonagh and her colleagues.

On tracker mortgages, I recently received a specific query from a constituent of mine who was deemed by Bank of Ireland not to have been impacted on by the tracker mortgage issue. In 2014 he went to the Financial Services Ombudsman and is now being told that he should go to the Financial Services and Pensions Ombudsman, but the Financial Services and Pensions Ombudsman has stated a decision has already been made on the case. Would it be possible for the case to be heard by the independent appeals group within Bank of Ireland? It is a very quick technical question.