Gerry Horkan (Fianna Fail) | Oireachtas source

I acknowledge that Startlab and the FDI hubs are very good and the Montrose branch, which is my branch, has certainly become a transformed entity compared with what it was. It is certainly used by community groups, students and start-up businesses. It is very good. I have complimented the bank on it before and I will again.

With regard to IT investment, I believe a figure of €900 million was quoted for Bank of Ireland's investment in technology. What will the customer see for that investment? I am not saying we want to see servers and clouds and so on, but how will people interface with this technology? How will it improve the bank's customer service?