Ms Francesca McDonagh:

We can always do more. We are doing a lot of activity around the areas that create uncertainty for customers. Brexit is one of those issues that will make people, especially smaller businesses, defer and delay some investment decisions. We do not have a crystal ball about what will happen with Brexit, but our priority is to focus on giving information, guidance and support to our customers. We have done 26 events around Brexit and what it means for all sorts of sectors. We are in constant contact with our customers and we have invested in more people on the front line. This is not just for retail operations but also for our corporate and business banking to see what more resources we can have out and about on the street, speaking to our customers every day.