Éamon Ó Cuív (Galway West, Fianna Fail) | Oireachtas source

When I was in the Department of Community, Rural and Gaeltacht Affairs, customer service, forms and so on were a big issue. I came to the conclusion that many people who were making the forms would not know how to fill them if they were not in that section in the Department. A challenge I put was that if one was drawing up a form, one should give it to somebody in the Department who was a professional administrator and see if he or she could fill it in. If he or she could not, the public should not be expected to do so. We have a major problem with forms asking unnecessary essay questions and the best essay writer rather than the best project gets the most money. We need to look at this. It is very mundane but it would make a huge difference to most people.