Mr. Shane Kavanagh:

Correct, in 1999. I worked in customer service also and a number of other different offices. I was on the relief panel at one stage where I would go to different offices if they were short a staff member. That was my starting point. I am not exactly sure of the time but it was around 2002 or 2003 when I began to work for an agent of EBS who then asked me to work for him as his assistant manager in a local office. From there I grew my own reputation within EBS for being a good employee and a good worker. In 2006 there was a call to the network with regard to growing the offices and the businesses and they were looking at other opportunities. At the time, in my wisdom, I saw a greenfield site and I went to EBS with a plan for an opportunity to open an office in that growing, affluent area. EBS listened and agreed we should go for it