Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

This probably goes to my next question. We heard from bankers that came before this committee, though I am not sure if it was Mr. Byrne or another CEO, who said that as part of their apology to their customers for the wrongs visited upon them by the bank, they approached this in an overly legalistic manner as opposed to a customer-focused approach. When that apology was being made, they were talking about a couple of years ago and said that they were now customer-focused. Can we not read from what Mr. Byrne has explained to the committee that AIB was, until a couple of weeks before the Central Bank pushed it, taking an overly legalistic approach as opposed to a customer-focused approach?