Paul Murphy (Dublin South West, Solidarity) | Oireachtas source

The issue is the difference between freely available in theory and legal reality versus freely available with regard to the information available to a customer. There is a serious information imbalance between the customer and bank. A bank has an obligation to assist the customer in overcoming that information imbalance by giving the information. How is the customer meant to ask for a tracker if he or she does not know that the tracker is available?