Mr. Jim O'Keeffe:

This was a part of working through this. I must give the context here all the time. These are very long-dated arrears where businesses with heavily connected investment debt have failed to engage with us to help us help them to protect the business over that period. What we did do, because we recognised that issue, is identify where people were using their overdraft and wrote to them. The letter was very clear. We dealt with the cashflow issue. We said to customers that at the end of July, their overdraft would complete and the balance would transfer at that point in time. That gives them the opportunity, if they require the cashflow that is in that limit, to draw it down and use it on a normal credit current account basis. To be fair, that was the best solution we could consider to solve the cashflow problem in a different way before the loan transfers. In fact, we also identified the customers who we felt needed to be contacted and we tried to make contact with them. Unfortunately, due to the nature of the portfolio, again the engagement was difficult.