Mr. Tom Cronin:

I cannot speak for the organisation. I do not know what goes through people's minds but I believe the organisation was afraid of the backlash or response after initially dealing with the survivors over the telephone and the conversations it had. I believe the turnover of staff in Caranua is enormous. People are leaving it by the new time; that is a different matter. I believe Caranua staff were afraid to meet the survivors due to the tongue-lashing they would probably have received if they met them face-to-face. That is still not a good enough reason not to meet somebody.