Mr. Tom Cronin:

I do not. I do not believe it is accurate or true. Most of the survivors I speak to – we will go back to a rating of 90% - are totally dissatisfied, first and foremost, with the contact they made initially with Caranua, the reception they got, the offhand manner in which they were treated and the bad manners. If they were shown a little respect and allowed a little dignity, many of the problems could have been sorted. Perhaps there was a PR problem initially. The mindset of these people, whom I met and at whose board meetings I have attended, is millions of miles from what a survivor needs or wants. It is a different world. If one does not understand something, one does not understand it, even with the best will in the world. One could be educated and study the subject for ten years but not get it. These people just do not get it. They are just light years away. I would be so happy if survivors said there was a great job done and that it worked and was fantastic. The opposite is the truth.