Ms Patricia Finlay:

As part of the caseload management system, the social worker and team leader regularly review caseloads and apply a rating of manageable or unmanageable. When a caseload becomes unmanageable, the issue is escalated and brought to the attention of the principal social worker. Clearly, when a social worker has an unmanageable caseload for a significant period, it causes concerns about burnout and raises retention of staff issues.