Ms Deirdre Shanley:

In terms of our services through Irish, we have four offices in Gaeltacht areas. All of these offices can provide a full face-to-face service through Irish. In all our other offices we endeavour to identify staff members who can provide services through Irish. If they are not available on a particular day or at the particular moment a customer calls in, the customer's details are taken and he or she will get a telephone call and receive service through Irish. That service will be provided in as timely a manner as possible.