John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I wish to go back over a number of points raised by Senator Kieran O'Donnell and others. Mr. Stanley has explained the position of the bank on these issues and has apologised, which I acknowledge. However, the people affected by all of this are customers of Ulster Bank. There seems to be a culture within the bank to disregard customers to a certain extent, which continues to this day. I would not clap Ulster Bank on the back for the numbers of customers retrieved from the system which the bank believes are owed compensation and so forth because the bank was in the wrong.