Rose Conway Walsh (Sinn Fein) | Oireachtas source

I thank Mr. Stanley for his opening statement. At this stage I have really grave concerns that Ulster Bank has neither the capacity nor the competency to deal with the tracker mortgage issue. I will give Mr. Stanley a few reasons I say this. He has been before us time and again, yet there are people affected whom Ulster Bank is ignoring. I will tell him about one such case. Does he think it is acceptable that someone would send 15 letters and make 20 phone calls to Ulster Bank and that the bank would not even respond to that person other than to say it cannot give them a deadline as to when their mortgage will be sorted out? These people are almost certain they are in the category of people to whom the bank owes money and from whom it took money. If Mr. Stanley were to try to contact a customer and had to make 20 phone calls and send 15 letters to them, what would his opinion be of that person?