Mr. Eddie Cullen:

We acknowledge that was clearly a mistake; we should not have done it. We have overcharged customers during that period and we have apologised for doing so. We are moving as quickly as we can to fix the issue and to give our customers as much information as we can. We will write to all of the different cohorts of customers over the next couple of months. As I said earlier, we are working very closely with the regulator on how we are resolving it and on what happened in 2012.