Oireachtas Joint and Select Committees

Tuesday, 19 June 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank

1:30 pm

Mr. Ciarán Coyle:

Before we consider additional branch closures it is important that we have alternative service channels, be it digital and mobile, up and working and such that customers use them sufficiently. That is why we have not done anything in 2018 because we believe we have more work to do in that space. Overall, the journey is a less physical presence or the physical presence doing different activities from what they do today. I mean less cash activity but more sales and advice activity. That is the direction in which we are moving.

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